At [Company Name], we are committed to ensuring your satisfaction with our products. Please review the following guidelines for refunds and returns.
1. Return Policy
Eligibility for Returns
We accept returns on products under the following conditions:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be initiated within 30 days of the delivery date.
Non-Returnable Items
We do not accept returns for:
- Perishable goods such as roasted coffee beans, ground coffee, or green coffee beans that have been opened.
- Discounted or sale items.
- Custom or special-order items.
How to Initiate a Return
To initiate a return, please contact our customer service team at [Email Address] with your order number and reason for the return. We will provide instructions on how to return your item.
2. Refunds
Refund Process
Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days, and the credit will be applied to your original method of payment.
Partial Refunds
Partial refunds may be granted in the following situations:
- Products that are returned damaged or with missing parts, not due to our error.
- Any item returned more than 30 days after delivery.
Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account and contact your credit card provider, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Email Address].
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at [Email Address] and follow the instructions for returning the defective item.
4. Shipping Costs for Returns
- Customers are responsible for the shipping costs for returning items, unless the product is defective or the return is due to an error on our part.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise stated.
5. Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us immediately at [Email Address] with your order number and a description of the issue. We will arrange for a replacement or a full refund at no additional cost to you.
6. Cancellations
If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will issue a full refund. If the order has already shipped, you may still return it following the guidelines outlined above.
Contact Us
For more information or assistance regarding returns, refunds, or cancellations, please contact us at:
Stella Plus Coffee
Mob: +251 911 21 3496
Email: info@stella.techno-mosaic.com
Bole, Wolo-sefer, Ethio China St
Addis Ababa, Ethiopia