Who we are
Our website address is: https://stella.techno-mosaic.com
1. Introduction
At Stella Pluss Coffee, we are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, make purchases from our online shop, or engage in business with us as a coffee exporter or roaster.
2. Information We Collect
We collect information to process orders, provide customer service, and improve our products. The types of information we may collect include:
- Personal Information: Name, email address, mailing address, phone number, payment information.
- Business Information: For coffee exporters and roasters, we may collect details such as business name, contact details, shipping preferences, and purchase history.
- Technical Information: IP address, browser type, and cookies to analyze website traffic and improve your user experience.
3. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To fulfill and deliver orders from our online shop or wholesale coffee exports.
- Customer Support: To provide assistance and respond to inquiries.
- Marketing and Communications: To send newsletters, promotions, and updates if you opt into our mailing list.
- Business Operations: For internal record-keeping and auditing purposes.
- Website Improvement: To enhance website functionality and user experience through analytics and tracking tools.
4. Data Sharing and Disclosure
We do not sell, trade, or otherwise share your personal information with third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted partners who help us process payments, deliver orders, or manage communications. These partners are bound by confidentiality agreements and only use your data to provide services.
- Legal Requirements: If required by law, we may disclose personal information in response to court orders, legal processes, or to protect our rights.
5. Cookies and Tracking Technologies
Our website uses cookies to improve your experience and provide personalized content. Cookies are small text files stored on your device to collect information about browsing behavior. You can control cookie preferences through your browser settings, but disabling cookies may affect the website’s functionality.
6. Security
We take appropriate measures to secure your personal information against unauthorized access, alteration, or disclosure. This includes the use of encryption technologies for payment processing and strict access controls to data.
7. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can update or correct inaccurate information.
- Deletion: You can request the deletion of your personal data, subject to legal obligations.
- Opt-out: You can opt out of marketing communications at any time by following the unsubscribe link in emails or contacting us directly.
8. International Data Transfers
As a global coffee exporter, we may transfer personal information to countries outside your home country for business purposes. We ensure that such transfers comply with applicable data protection laws and implement adequate safeguards.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing personal information.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:
Stella Plus Coffee
Mob: +251 911 21 3496
Email: info@stella.techno-mosaic.com
Bole, Wolo-sefer, Ethio China St
Addis Ababa, Ethiopia